Important changes to our operations to help slow the spread of COVID-19:
We appreciate the trust you have placed in us to handle your financial needs and we recognize the role we play in providing an essential service to our communities. Along with a growing number of businesses across the nation, we have activated our pandemic plan in accordance with our standard business continuity practices, due to the spread of coronavirus. Our plan provides for the ongoing health and safety of our customers, employees, and communities while ensuring seamless service operations, as well as compliance with governmental regulations and public health guidance. Alliant Bank has been monitoring the current COVID-19 situation reports from the Centers for Disease Control (CDC). We want to assure you we are committed to the responsiveness necessary to support you and your banking needs.
In our efforts to limit the spread of COVID-19, effective Wednesday, March 18, we will operate our branches through their full-service Drive-Thrus only. If you have a specific need that requires you to visit us inside our lobbies, you can make an appointment to do so by calling your local branch.
Per CDC-recommended guidelines for social distancing, please use any of the resources below to meet your banking needs:
Our Drive-Thru services:
- All transactions
- Opening new accounts
- Business account services
- Debit Card questions
- Wires and Payments
- All questions
We encourage our customers to access their banking accounts from home 24/7 using our online or mobile banking platforms. Using these digital services, you can conduct most of your banking business from the comfort and safety of your home environment. If you need assistance with learning how to use any of our online or mobile banking services or if you have any questions, please give our customer service team a call by dialing 844-300-2003, or email: email@example.com.
Website, Online and Mobile Banking products:
- Online Account Opening
- Smartphone and Tablet App
- Bill Pay
- People Pay
- Mobile Deposit
- Text Banking
- Phone Banking 1-800-976-7450
If you have an Alliant Bank account, but have not yet enrolled in Alliant Bank Online Banking, you can enroll online at https://www.alliantbank.com or you can call us for assistance. After you sign up for Online Banking, you will be able to download our mobile app from your phone’s app store.
We are keeping our ATMs stocked and available. We are frequently cleaning and sanitizing our ATMs as an added measure of safety.
The night drops at our branches will be checked throughout the day.
Please remember that we will never call you and ask you for your full social security number, password, or PIN. Cyber criminals will attempt to take advantage of us during situations like this. If you receive a phone call from anyone asking for this information, do not give it out. Even if the phone call appears to be from our bank. Criminals have the ability to impersonate phone numbers.
In order to keep you up-to-date on changes during this unprecedented time, it’s important that we have your current contact information, including email address and phone number. You can use Online Banking to confirm or update your personal information. After you sign in, go to the “Administration” menu and select “User Information” to confirm the information is correct or change it. You can also update your personal information while in our Drive-Thru or by calling your local branch.
Alliant Bank remains a pillar of financial strength. While we have made the decision to close all lobbies for normal business, Alliant Bank remains financially strong and vibrant, exceeding regulatory guidance for capital requirements, thereby protecting your valued deposits. We are well capitalized and have ample liquidity, positioning us well to withstand these volatile market conditions. Alliant Bank has been diligent in making investments in technology that will assist customers and employees in navigating these unprecedented times.
With all the things there are to worry about, we want to reassure you, your money is not one of them. Customers are insured up to $250,000 through FDIC. Additional insurance coverage is permitted by the FDIC based on legal title of account ownership. If you would like to review your FDIC coverage, you can do so using the Electronic Deposit Insurance Estimator (EDIE) at FDIC.gov.
Business operations continue as normal for all payment processing systems. We are fully equipped and prepared to operate. We are working closely with our vendors and our customers should not expect any interruptions to send or receive payments via Wires, ACH, or Debit Card processing.
We understand this is a challenging time for all and are taking these actions in an attempt to limit the disruptive impact of COVID-19 to our employees and their families, our customers and the communities we serve.
We encourage all our customers, and employees, to learn about preparations you can take to protect yourself and your family from the continued spread of COVID-19. This includes washing your hands, avoiding unnecessary touching of your face, and staying home when you are sick.
We remain fully committed to serving you and meeting your banking needs. We must all do our part to slow the spread of COVID-19, mitigating the risk of illness for you and our employees. Thank you for continuing to trust us with your banking needs.
If you or your business are experiencing financial difficulty due to the COVID-19 pandemic, please talk to us. You can contact us toll free at 844-300-2003 to discuss your circumstances so we can learn how to assist you.
If you wish to learn more about COVID-19 and current guidance, please visit the Centers for Disease Control and Prevention COVID-19 page or the World Health Organization’s COVID-19 page.
COVID-19 (coronavirus) Related Fraud: The FBI has reported an increase in fraud schemes related to the COVID-19 (coronavirus) pandemic. Some of the methods criminals are using include fake CDC emails, phishing emails, and counterfeit treatments and equipment. It is important to stay vigilant and informed at this time. For more information, you can read the full FBI Public Service Announcement here.